A Complete Guide to Connecting Utilities in the UAE
By Royal Tiara Real Estate Brokers
When moving to the UAE, one of the first and most important steps after securing your property is connecting your utilities. Whether you are a tenant or a homeowner, setting up electricity, water, and other essential services is a key part of settling in.
The process can be confusing if you are not familiar with the requirements, and mistakes during registration can lead to delays or extra costs. This guide will walk you through the process of connecting utilities in Dubai and Abu Dhabi, including details about utility providers, account registration, payments, and how to handle complaints.
Utilities in the UAE – An Overview
In the UAE, most utilities are managed and supplied by state-regulated authorities that oversee the distribution of electricity and water while ensuring industry standards.
- Dubai: Dubai Electricity and Water Authority (DEWA)
- Abu Dhabi: Abu Dhabi Distribution Company (ADDC)
Both DEWA and ADDC are responsible not only for delivering electricity and water but also for regulating the industry.
The UAE is home to one of the fastest-growing electricity sectors in the world and is increasingly investing in sustainable and eco-friendly energy solutions. The government is also working to secure sustainable water supplies for the long term.
Connecting Utilities in Dubai
If you are moving into a property in Dubai, you will need to register with DEWA.
Steps to Set Up DEWA Services:
- Prepare Your Documents
- Emirates ID
- Passport copy
- Tenancy contract (Ejari) for tenants
- Title deed for property owners
- Apply Online or In-Person
- Visit the DEWA website or a DEWA customer service center.
- Fill in your details, upload the required documents, and submit the application.
- Pay the Security Deposit
- AED 2,000 for apartments
- AED 4,000 for villas
- Refundable at the end of your tenancy or ownership
- Service Activation
- Services are typically connected within 24 hours after payment.
Connecting Utilities in Abu Dhabi
If you are residing in Abu Dhabi, you will need to connect through the Abu Dhabi Distribution Company (ADDC).
Steps to Set Up ADDC Services:
- Prepare Your Documents
- Emirates ID
- Passport copy
- Tenancy contract for tenants
- Title deed for property owners
- Submit Your Application
- Apply online via the ADDC website or in person at a service center.
- Pay the Security Deposit
- AED 1,000 for apartments
- AED 2,000 for villas
- Service Activation
- Services are usually connected within one to two working days.
Paying Your Utility Bills
Both DEWA and ADDC offer multiple bill payment options:
- Online via their official websites or mobile apps
- Bank transfers or ATM payments
- Payment through supermarkets and convenience stores with payment kiosks
- Direct debit setup with UAE banks
Making Complaints or Service Requests
If you experience service disruptions, billing issues, or technical problems, you can:
- Submit a complaint via the DEWA or ADDC mobile app
- Call their customer service hotlines
- Visit a customer happiness center for assistance
Tips for a Smooth Utility Connection
- Always double-check that your tenancy contract is registered (Ejari in Dubai).
- Keep a copy of all receipts and correspondence with the utility provider.
- Apply for services at least 1–2 days before moving in to avoid delays.
FAQs – Connecting Utilities in the UAE
1. How long does it take to connect utilities in Dubai and Abu Dhabi?
In Dubai, DEWA typically connects services within 24 hours. In Abu Dhabi, ADDC usually takes 1–2 working days.
2. Are utility deposits refundable?
Yes. Security deposits are refundable when you close your account, provided there are no outstanding bills or damages.
3. Can I transfer utilities from one property to another?
Yes. Both DEWA and ADDC allow you to transfer services to a new property through their online portals.
4. Do I need an Ejari to connect utilities in Dubai?
Yes. An Ejari (registered tenancy contract) is mandatory for tenants to connect utilities in Dubai.
5. Can I pay my bills from outside the UAE?
Yes. Both DEWA and ADDC allow online bill payments from anywhere in the world.
